(Tips To Handle Resistance (5) Cont. 3)

4. Identify the root causes of resistance (focus on the causes rather than the symptoms; symptoms are observable and often overt, such as
- complaining

- not attending meetings

- not providing requested information or resources

- not realising a process or behaviour is not compatible with the change

However, the root causes can be:
"...- lack of awareness of why the change was being made
     - impact on current job role
     - fear rooted in uncertainty due to past failed change initiatives
     - lack of visible support from and trust in management or leadership
     - lack of inclusion in the change..."
Prosci, 2023o

Need to identify individual's barrier points and address the root cause of resistance

NB Resistance to change is ultimately an individual phenomena; thus face-to-face conversations with resistors can give powerful insights.