Technique 7.16 Some Key Questions at Different Stages of the Change Journey
Introduction
Divide the change into 3 stages: planning, implementation and institutionalising; use these questions check your effectiveness:
Questions
| Stages |
Key questions |
| Planning | Why change? |
| What is the future state? | |
| What will change mean to individuals? | |
| How will the driving forces, ie pressing for change, be strengthened? | |
| How will the restraining forces, ie preventing change, be weakened? | |
| What will change consist of? | |
| How will the change be introduced? | |
| Implementation | How is control to be maintained, ie making the change, will current operations still continue? |
| How is feedback to be collected, analysed and acted upon? | |
| How will anxiety and resistance to change be handled? | |
| Institutionalising | How will the change be embedded in the organisation? |
(main source: Cyrus Rebello, 2011)