(Tips To Handle Resistance (5) Cont. 1)
2. Expect resistance to change (there will always be resistance to change, so don't be surprised as comfort with the status quo is very powerful; there can be a psychological and physiological reaction to change, as change requires more work by the brain, which prefers to revert back to what it already knows:
"...human beings can adapt their behaviour, but it is a difficult and painful process - even for the brain itself......Moving into an unknown future state creates anxiety, fear and stress, even if the current state is painful..."
Prosci, 2023o
Even before the project starts, try to identify potential topics and areas of resistance and be ready to address them proactively.
Sources of resistance include
"...- employees who are highly invested in the current way of doing work
- people who created the current way of doing work that will be changed
- employees who expect more work as a result of the change
- those who advocated a particular alternative (that was not selected)
- people who have been very successful and rewarded in the current way of doing work..."
Prosci, 2023o